Hail damage?
Hail Claims Centre
Nominate us as your Choice of Repairer. We manage your repair — you’re covered.
Choice of repairer specialists
You nominate us. We manage your repair as a repairer.
Free loan car
If it’s included on your policy and you’re eligible.
Up to $1,000 excess
You don’t pay. Conditions apply.
CHOICES REPAIRER ONLY
How the hail claim process works
Simple steps for Choice Repairer customers
01
Call your insurer
Get the details of hail damage and nominate Hail Group.
02
Nominate Hail Group
Your insurer gives you a claim number and confirms your cover.
03
Loan car if needed
No hire car on your policy? We can provide a free loan car.
04
Hail Claims Centre
We book your inspection and our repair centre at your preferred location, saving you time and work.
05
Inspect and quote
We inspect your car, prepare the quote and send it to your insurer, making repairs simple.
06
Repair, QA and handover
Once approved, we repair and inspect your car to get you back on the road.
| Nominate Hail Group Real people. Real support. Real benefits. | Insurer Managed Repair Less control. More hassle. |
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Up to $1,000 Excess Covered*
$0 out of pocket (conditions apply)
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You Pay Your Excess
Can be hundreds or thousands out of pocket
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Free Loan Car*
If not listed on your policy
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Hire Car Depends on Your Policy
Often not included
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FREE Hail Inspection
On all vehicles
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Longer Wait Times
Delays in approvals and repairs
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Specialised Hail Repair Centre
PDR experts with 20+ years’ experience
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Repairer Chosen by Insurer
Limited choice, not always a specialist
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You Choose Hail Group
Use your right to Choice of Repairer
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Deal With a Call Centre
Often overseas, not local
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We Handle Your Claim as a Repairer
You stay stress free – we deal with the insurer
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You Handle the Claim
You need to keep calling for updates
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Deal With a Local Team
Based in Australia, real people, direct contact
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Less Personal Service
You’re just a claim number
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| Get a Free Inspection | Why Let the Insurance Company Choose Your Repairer? |
CALL YOUR INSURER
Confirm your policy includes Choice of Repairer, nominate Hail Group, and ask whether your policy includes a hire car.
GET YOUR CLAIM NUMBER
Your insurer confirms your cover and provides your claim number.
CALL HAIL CLAIMS CENTRE
Give us your claim number and we’ll arrange your hail inspection and repair booking.
INSPECTION & QUOTE
We inspect your vehicle, prepare the repair quote and send the required information to your insurer.
APPROVAL, EXCESS COVER & REPAIR
Once approved, eligible customers can receive up to $1,000 towards their insurance excess*. We then complete the repair, carry out our final quality check and return your vehicle.
FREE LOAN CAR
No hire car included in your policy? Eligible customers can receive a free loan car during the repair.
Professional inspection
Your vehicle is inspected in our specialised hail light centre to assess the true extent of the damage.
Expert technicians
Our skilled PDR technicians repair your vehicle to factory finish, without affecting the paint.
Quality repairs
High quality results, lifetime warranty, and your vehicle back on the road looking like new.
NOMINATED HAIL GROUP?
You’ve done the right thing — now let us help.
Complete the form and an estimator from Hail Group will call you as soon as possible to get your car booked in for a FREE inspection and quote.
Up to $1,000 Excess Cover*
$0 out of pocket (conditions apply)
Free Loan Car*
If not listed on your policy
FREE Hail Inspection
At home, work or our repair centre
We Come to You
Mobile inspections across NSW
Specialist PDR Team
20+ years’ experience in hail repairs
You’re in Control
Use your right to Choice of Repairer
SPECIALIST HAIL CLAIMS
20+ YEARS EXPERIENCE
AUSTRALIAN OWNED & OPERATED
LIFETIME PDR WARRANTY
HAIL CLAIM ENQUIRY
FILL IN YOUR DETAILS AND WE’LL CALL YOU
Your details are secure and will only be used by Hail Group.
Up to $1,000 excess
Conditions apply
Free loan car
If included on your policy
Pick up & drop off
Uber or tow truck available
Sydney & NSW
Local repair centre
Lifetime warranty
On all repairs
Get back on the road with confidence
Have your insurer and claim number ready, then call our Hail Claims Centre team. We’ll guide you through inspection, approval and repair.